Frequently Asked Questions

Create a free student account, then choose "Place New Order" from your dashboard (or click any service on our homepage). Tell us the topic, type of paper, academic level, number of pages and deadline, add any instructions, and submit. Our team reviews it and sets the price, and you'll get a notification once it's approved. Pay by M-Pesa or bank transfer using the details on your Payments page, then enter your M-Pesa confirmation code. Your task is sent to a writer as soon as we confirm the payment. You can follow the order's progress from "My Orders".

The price depends on the length, academic level, complexity and how soon you need the work. After you submit your order, our team reviews your requirements and sets the price. You'll get a notification with the amount once your task is approved, and you pay before any work starts.

You can choose 24 hours, 3 days, 7 days, 14 days. Longer deadlines usually cost less, so ordering early saves money.

Every writer applies to join Student Assist Hub and is reviewed by our team before they can take orders. Our team matches your order with an approved writer who has experience in that subject. The writer starts as soon as your payment is received.

Yes. If the work doesn't match your original instructions, you can request a free revision describing exactly what needs to change.

Request a free revision describing exactly what needs to change. If that doesn't resolve it, contact our support team with your order number and we'll work with you to put it right.

Yes. Your personal details and orders are only visible to you, the writer assigned to your order, and our admin team.

Sign up and choose "Writer" on the registration form. An admin will review your application, and you'll be able to log in and receive assignments once it's approved.

Send us a message through the contact page and our team will get back to you as soon as possible.